FAQ

We offer a wide selection of premium pumps from all major brands. You can browse our full list of available pumps Here.

*Not all insurance plans provide coverage for breast pump purchases. Your breast pump selection may vary depending on your insurance.

Yes! We offer a wide range of breast pump accessories including carrying bags, nursing pads, breast milk storage bags and more.

No. All pumps from BreastPumps.com are new and sealed in the manufacturer’s original packaging. Breast pumps are considered personal care items and should not be shared with other mothers. We only sell new breast pumps to ensure that the health of you and your baby is protected.

Finding the right breast pump is all about finding the pump that will work best for your pumping needs and lifestyle. Read product reviews and articles before you buy to ensure that you make an informed purchase. The Finding the Right Pump resources on our site can help you begin your pump research.

Only the most trusted brands of breast pumps and pumping products are available at BreastPumps.com. Each brand has unique features that make its pumps better for different situations and lifestyles. Your needs will determine which is best for you.

If you’re only having trouble with one side of your pump, this can often be fixed by checking or replacing the parts in your pumping kit. Check first to confirm all the parts are connected properly and nothing is loose or visibly cracked. If all parts are properly assembled, try replacing your membranes and (and membrane cap if you are using a Medela). If your pump still is not working properly, reach out to the manufacturer.

There can be lactation issues which cause or contribute to milk supply issues, but, if you’ve ruled out a lactation problem, the most common cause for no milk flow during a pumping session is using the wrong flange size for your body. If the flange is too small, it will constrict the nipple which causes poor milk output and can cause pain as the nipple rubs against the flange sides. If the flange is too large, it can keep your body from signaling for milk letdown and can cause pain in the areola and surrounding breast tissue which gets pulled into the flange, but does not stretch easily like the nipple. As with any pump problems, also remember to check that your parts are properly assembled and there are no visible holes, cracks or tears in the parts.

It is recommended you replace the soft parts, such as the membranes (and tubing if you choose a pump with an open system), every 3 months or more frequently as needed. While many parts can last 3 months or longer with proper care, they can also wear out faster through normal wear and tear so consider keeping a spare pumping kit on hand for emergencies.

We offer upgrade options so you can use your insurance benefit towards getting exactly what you want. Many of our upgrade options offer additional accessories or features that my help your pump fit into your lifestyle such as a carrying bag, cooler packs, rechargeable batteries, “smart” features or the ability to pump hands-free. You have enough things to worry about; don’t let your pump be one of them.

The U.S. Department of Health and Human Services, has adopted guidelines for several women-specific health services to be covered by health plans. These services include “breastfeeding equipment and counseling for pregnant and nursing women.

Although percent of coverage and copays may vary depending on your health insurance provider and plan, in the majority of cases, breast pumps are covered at 100%. In some instances breast pumps are not applied to your deductible. Breastpumps.com will verify your insurance coverage and get a quote from your provider prior to shipping.

Your insurance provider determines when we are able to process and ship your breast pump order. Although many insurance plans do not have any restrictions, some plans require that we wait 30 to 60 days prior to your due date before processing your order.

According to the U.S. Department of Health and Human Services, health insurance plans must provide comprehensive breastfeeding support, counseling and equipment for the duration of breastfeeding. However, there are some instances in which your insurance provider may deny the purchase of a pump through BreastPumps.com including:

• Your insurance plan has not yet renewed
• You have a self-funded plan which may have opted out of these benefits
• Your plan only covers rentals, hospital-grade or manual breast pumps

If you are denied coverage, refer to your policy or contact your insurance provider for more information.

We require you provide your OB/GYN. If you do not have a OB/GYN then please provide your Midwife. Once you submit your order, our team of breast pump specialists will contact your doctor to request a breast pump prescription.

Although you can order a breast pump any time during your pregnancy, BreastPumps.com may not be able to process your order until 30 to 60 days before your due date, and some case, after birth. Depending on your insurance plan, you may be eligible to receive a breast pump before your baby is born and up to a year after delivery.

This will vary depending on your health insurance plan’s guidelines.

After submitting your information, we will reach out to your doctor to request a breast pump prescription and to your insurance provider to verify coverage. This process may take 1-3 business days.

Once verified and approved, your selected breast pump will be processed and shipped. In most instances, total processing and delivery time takes approximately 4-7 business days. Some insurance plans require that we wait to process the order 30 to 60 days prior to your due date or that your baby has been born before we can ship the breast pump.

Easily check the status of your breast pump order by calling us at 1-888-495-7491 or filling out our order inquiry form Here.

Because breast pumps are a personal hygiene product, all sales of breast pumps and accessories are considered final and no returns will be accepted.

If you suspect a manufacturer defect or other warranty issue or if your breast pump is not working properly, please contact the manufacturer’s number listed with the product information for more information and to troubleshoot the problem.

Yes! We offer a wide variety of top named brand breast pumps that available as upgrade options with significant discounts on retail MSRP.

BreastPumps.com ships orders within the United States only. Please note that orders placed on holidays or weekends will be processed on the following business day.

All orders are shipped via UPS Surepost. Therefore, a physical address is needed because UPS is unable to deliver to P.O. boxes.

Simply call our customer service line a 1-888-495-7491, click on the Live Chat button or send us an email to referrals@breastpumps.com if you have any questions that are not answered on our website.